‘Turning jobs into careers’: Merkur Slots celebrates latest long-service award

Merkur UK long service award
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16 percent of the team at Merkur UK have spent over a decade working for the brand which is investing in their personal and professional development turning jobs into careers.


Amanda Tucker, Venue Manager of the Merkur Gaming Entertainment Centre in Plymouth, is the latest member of the company’s 1,600 strong team to celebrate a career landmark. Amanda, who joined the company in 2001, is among the 16 percent of employees who have spent more than a decade working with the company.

Outlining her career-path she explained: “I was the youngest of 11 children and came out of school with no formal qualifications. I’ve always been in work and I started on the check-out at the Co-Op where I worked my way up to become a Manager. I felt that I wanted to try something different, saw an advert for an Assistant Manager’s job at an arcade which was then called Showboat and is now part of the Merkur brand, thought I would give it a go, and attended the interview.

“I have to admit that I didn’t have a clue about the gaming industry and it represented a real challenge. I’d been in place for six months when the manager left and I was asked to look after the venue until a replacement was appointed. I interviewed for the post and jumped at the chance when it was offered to me on a permanent basis.”

Reflecting on her career path she said: “Even though I’ve been in the industry for more than two decades I’m still learning new things and I honestly still love my job. I’ve got a great team and I know I would not be where I am today without their back-up and support. Having the right team is key to maintaining standards. I’m looking forward to the future and I’m looking forward to challenging myself at a new venue.”

Lynn Lockley, Head of Learning and Development believes Merkur UK provides a fulfilling and rewarding career path for people with or without a formal academic background. She said: “There are no glass ceilings at Merkur Group UK irrespective of background. The support, guidance and mentoring that the company is able to provide means that outstanding candidates will be able to succeed in the business and enjoy fulfilling careers. Equally, those that feel comfortable working at their chosen level will be provided with the help and support to fulfil their potential and enjoy productive and enjoyable careers with us.”

New starters join Merkur Slots at the entry point Team Member level. Before interacting with customers Team Members complete a mandatory extensive e-learning training programme which is part of our commitment to ensure that all our customers have a safe and enjoyable experience each and every time they visit a Merkur venue. A bespoke personal training folder supports them through their next two weeks of venue training. Compliance training covers a range of topics including age verification procedures, protection of the vulnerable, anti-money laundering protocols and an understanding of the commitment to safer gambling which is at the heart of the Merkur UK business philosophy.

Sascha Blodau, General Manager, Merkur UK, believes the opportunity to offer employment and career development opportunities is an important part of the contribution the brand makes to local economies throughout the country. He stated: “The overwhelming majority of the team working in our high street gaming entertainment centres live in the local area and I am delighted that the brand has and continues to provide opportunities to work in what is a progressive and rewarding environment. The fact that so many of the team have been with us for over 10-years is a highly positive reflection on what it means to work as part of the MERKUR brand. Increasingly talented local people are joining Merkur in the knowledge that they will be able to pursue and develop a rewarding and successful career.”

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