Buzz Group fined £780,000 for SR and AML failures

Buzz Bingo fined for SR and AML failures
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Buzz Group has been ordered to pay £780,000 by the Gambling Commission, after failing to enact a number of social responsibility and AML measures.


The nationwide bingo group was also handed a formal warning for the failures which occurred between October 2019 and December 2020.

“As a regulator we expect all operators to effectively implement policies and procedures which make gambling safe and crime-free,” said executive director Helen Venn.

“Every single gambling business should be aware that we do check that these are in place and are being adhered to. If they are not, we will take action.”

In its report, the Commission detailed that Buzz had set its financial triggers too high to sufficiently identify at-risk players, while its systems were unable to identify players at risk of harm.

The firm was also admonished for “not carrying out effective customer interactions with customers who gambled aggressively over short periods of time,” and failure of staff to “sufficiently follow the requirement of the operator’s own customer interaction procedure” when a decision to interact had been made.

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