Doing plenty of business over the two days, Playsafe Systems gave demonstrations on its software updates to the Thomas 8021C Gaming Paystation at the recent ACOS, with Iain Lunt, sales and commercial manager, outlining the “huge” amount of development that has gone into the solution’s backend system.
Playsafe System’s popular Thomas 8021C Gaming Paystation made its return to the expo floor looking the same as it did 18 months ago, but promising a hugely developed backend system.
This came in the form of updates to the Playsafe Paystation Kiosk website, where operators can now see a live diagnostic report of their estate, and to the Player Performance web portal, where data is available to view on each individual machine. “We had so many Quantum software developments to show but our stand highlights were the new Quantum TITO system and Paystation combination, the current Thomas 8021C Gaming Paystation is the one many will have seen at the last show from a hardware stand point but the backend system has had a huge amount of development and that was of interest to our customers,” explained Iain Lunt, sales and commercial manager at Playsafe Systems. “Our Playsafe Paystation Kiosk website where customers can remotely view their Paystation audit/event reports, cash levels and now the ability to see a Live Diagnostics was of huge interest along with developments to our Playsafe Performance web portal that gives our customers easy to view web reporting for their venues down to machine level.”
Lunt added the Playsafe team were “non stop both days”, which was a “welcome surprise” after preshow speculation that the industry would be hesitant in its attendance.
“There was a lot of pre-show talk of not many people coming but that was certainly not the case on the Playsafe stand,” he continued. “Plenty of business was done with new and existing customers which highlights the importance of these shows to our industry, fingers crossed nothing changes with regards to the COVID situation between now and EAG and we’ll look forward to a similar success there.”
With the industry currently undergoing a cash handling evolution, accelerated by pandemic conditions, many of Playsafe’s customers had already taken steps to prepare themselves ahead of the industry reopening earlier this year. At ACOS, many were eager to further this investment after seeing the success of their earlier commitment.
“Our customers have been quick off the mark over the last 20 months and many have taken the opportunity to invest in their businesses with new Playsafe systems products and have now had time to allow those systems and processes to bed in and become key to their operations,” detailed Lunt. “So the talking points on our stand were how do we work together to expand the new system to their other venues and continue to develop the existing products, that and how quickly can you deliver my new Paystation!”
Lunt concluded by confirming that the ongoing development roadmap for Playsafe and Thomas products continues, advising customers to “watch this space” for announcements on the company’s 2022 product releases.