Only one in five hospitality bosses confident about recruitment

Hospitality staff recruitment
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A Business Confidence Survey from CGA and Fourth has revealed that 16 percent of UK hospitality positions are currently vacant, with 73 percent of business owners predicting immediate shortages in both back and front of house.


With just 18 percent of business leaders confident about recruitment and staff retention over the next year, the study states 76 percent have been forced to increase pay in order to maintain full employment

“These figures illustrate the full scale of hospitality’s recruitment and retention crisis,” said CGA director for hospitality operators and food EMEA. “Thousands of businesses are now critically short of staff, while many of those who have sufficient labour face a fight to keep hold of it.”

“Gaps at front and back of house and fast-rising wage costs threaten to derail the industry’s recovery, and sustained, targeted government support is now urgently needed to tackle the problem.”

The figures reveal a significant decline in optimism from the previous BCS three months ago, which saw 67 percent of business leaders express confidence in hiring staff.

“With the right business landscape, hospitality has the potential to drive the UK’s economic recovery,” said MD EMEA for Fourth, Sebastien Sepierre. “But the current operational environment is extremely tough.”

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