Worldpay apologises for error that saw Brighton Pier visitors charged £2,100

Worldpay overcharge Brighton Palace Pier customers
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Brighton Palace Pier hit the headlines through no fault of its own last weekend, after payments provider Worldpay accidentally charged hundreds of customers more than £2,100 for their visit to the iconic south coast landmark.


The supplier’s systems mistakenly entered the date as the transaction amount for visitors to the pier’s rides and attractions in April, with the “serious error” discovered after payments were processed this month.

“As soon as we discovered that this serious error had occurred we entered into discussions with Worldpay – who have accepted full responsibility – to ensure that refunds are processed without delay,” said CEO Anne Ackord.

“Brighton Palace Pier would like to apologise profusely to customers who have been affected by this error and assure them that we have reacted swiftly and decisively to ratify the situation.”

Ackord stated the money debited from customers’ accounts would be refunded by Worldpay “at the earliest opportunity” and added “any associated bank charges that they might have incurred will also be returned to their accounts.”

In a statement, the Brighton Pier Group also quoted a letter sent to executives by Worldpay, which offered “personal apologies for this issue and any inconvenience caused.”

“We can offer no excuse for the fact that your customers were debited incorrectly.”

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