SuzoHapp announces separation of gaming and cash handling

SuzoHapp Sim Bielak amusement cash handling split
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SuzoHapp has announced the separation of its gaming and amusement business from its cash handling business, effective immediately.


The new cash handling business will be called PayComplete, while the SuzoHapp brand will focus solely on its core gaming, amusement and sports betting business.

“As our offerings grew in number and complexity, it became apparent that we could operate more efficiently and serve our customers more effectively by separating into two independent entities,” said Sim Bielak, global president of SuzoHapp. “The increased focus we can now bring to our gaming and amusement business will bring us closer to the customer as we align our offerings more directly with their needs.”

To lead this return to its gaming roots, SuzoHapp welcomed back gaming industry veteran, Jim Brendel, as President of Gaming for the Americas. Brendel has previously held multiple leadership roles within the company, and will work closely with Todd Sims, SuzoHapp’s Vice President of Sales for the Americas, to operationalize the new Suzohapp business model.

“By bringing SuzoHapp back to its core gaming and amusement roots, our business will benefit from more strategic, efficient and focused operations,” said Brendel. “Our customers will benefit from greater individualized attention and improved product innovation and customisation. We are very excited about the possibilities of 2021.”

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