JNC: Ready for the “new normal” with a reviewed offering

Sam Coleman JNC Sales colour
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Eager to return to business next week to speak with operators about their experiences during lockdown, JNC sales and marketing manager Sam Coleman has been reviewing the company’s offering to ensure customers can optimise cashbox takings in a year where every penny counts.


Coinslot: What are your plans in terms of re-opening, in particular the timeline and measures you’re undertaking to be ready?

Sam Coleman, sales and marketing manager at JNC: We’re pleased to say we’ll be resuming production from next week (6th July). It’s been a long few months for everyone in the industry, especially this time of year, but we’re looking forward to getting back to JNC life with a “new-normal” and will be on hand to help customers in any way we can. We have put various measures in place that focus on the safe running of our workshop, warehouse and sales office to ensure that we can get back to where we left off as safely and efficiently as possible.

Coinslot: The government has laid out its guidelines for businesses to re-open. Which ones are you concerned about?

SC: At the moment you have to feel for the sites that are still waiting for the green light, such as waterparks and soft play centres. Speaking to customers and seeing the wait first-hand for JNC’s own operations, they must be desperate to get some clarity on when they can re-open as well.

Coinslot: There’s so much talk about “the new normal”. What will the new normal be for you and your business going forward?

SC: The “new normal” is going to be an ongoing process of adapting to logistical and cultural demands of Covid-19. As I mentioned, we have made changes to the way our offices and workshop work and have followed government guidance to ensure it is as safe as possible for both staff and visitors at JNC. As we get back up and running, and start speaking to more people across the industry, we will be reflecting on any other practices or options we can offer to help customers in these challenging times.

Coinslot: What have been your highs and lows of lockdown?

SC: One of the few positives throughout this period has been the sense of togetherness and support that we have felt from our customers, suppliers and distributors, and I know this will spread across the industry as we start to get back to business. It has also given us an opportunity to review our offering to the market, and I think our range of affordable new and used machines will help a lot of customers invest in their sites to optimise cashbox takings in this limited window. On a personal note, my fiancée and I had to reschedule our June wedding – a low for me but perhaps a high for her!

Coinslot: Business optimism is understandably fragile at the moment. What do you think the industry will need to overcome the huge challenges it faces over the next few years?

SC: The industry has proven time and time again that it can overcome economic challenges and adapt to new landscapes. We can’t wait to get back and just speak to people about their experiences and plans for the next few months and learn how we can overcome these fresh challenges together.

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