Leading cash handling equipment provider Innovative Technology has confirmed the promotion of Andy Bassam to VP of customer support.
Bassam has headed up ITL’s Customer Support for the last five years and has worked in the cash handling industry for more than 15 years. This new role will see him take on more strategic responsibility for the development of the company’s global technical support as ITL continue to grow its product range and expand its market share worldwide.
“ITL Customer Support is a truly global operation with staff from different continents providing around the clock support for customers,” Bassam said. “We believe in constant development and are keen to improve the level of technical assistance we can provide to our expanding customer base.”
Bassam’s appointment coincides with further improvements in the Innovative operation. He explained: “We are putting systems in place to provide a faster turnaround for email support requests to further strengthen the daily assistance we provide. To ease new product implementation for customers we are renewing all of our technical manuals, creating an easy to follow, consistent style for our complete product range. We will provide on-site customer visits in more locations to aid customers with hardware and software integration, as well as providing support for product trials through regular monitoring and reporting.”