Managing director Mike Clokie explains how E-Service will help operators adapt to the new £1 coin, as well as how the company provides spares for older machines in the market.
E-Service has been preparing for the new £1 coin upgrade after assisting operators with a smooth transition to the new polymer note. As with the £5 upgrade, managing director Mike Clokie is ensuring operators can make the switch to the new 12-sided coin the way that best suits them.
Commenting on the upgrades, Clokie said: “We are well under way with the £5 note upgrades, with operators either sending the validators into us or being trained by us to complete their own updates on programming equipment we supply. We are now getting prepared for the pound coin update and the E-Service team are already programming coin validators on-site with gaming operators. Other clients will leave this process until March or April next year, I’m sure, and we’ll be supporting these customers with field service engineer visits.”
“We listen to our customers to ensure we are on top of what is trending in the industry at the moment. By employing a team of people who are specialists, we can tailor our inventory, including holding older line-items to make sure that the products that are aging in the industry can still be supported.”
Indeed E-Service always emphasise the importance of listening and catering to the needs of customers, and in order to follow this through, the company employs experts in the machine components market.
Clokie added: “We listen to our customers to ensure we are on top of what is trending in the industry at the moment. By employing a team of people who are specialists, we can tailor our inventory, including holding older line-items to make sure that the products that are aging in the industry can still be supported. This allows us to offer a great variety of essential spares to our clients – supporting everything from the older-generation machines through to the latest ones shipping out from the manufacturers’ doors.”
E-Service’s product offering may start with the sale of a machine spare or component, however as the company name suggests, after-sales service is an area in which the company distinguishes itself.
Clokie explained: “After sales service and support is a very sought-after part of our business. We work with companies such as Blueprint Gaming to supply their spare parts and after-sales lines, so operators can benefit from our next-day delivery service. We also look after legacy product lines such as Barcrest analogue equipment too, so people with older machines can still acquire parts that have stopped being manufactured for quite some time now. On the occasion that we don’t have an item in stock, we’ll offer a service from our bench service team to carry out a repair.”