Jaybox challenge the standard business model

Share this article

While repair and maintenance costs are an accepted eventuality in the coin-op industry, Jaybox has set out to challenge this perception with a product that is built to last.

 Jukebox manufacturer Jaybox are challenging the standard business model by aiming to provide the easiest to maintain jukebox on the market. The company has set out to achieve this by using components of industry quality that are commercially available, resulting in a high standard jukebox with parts that are easily attained should they need to be replaced.

Managing director of Jaybox, Graham Bolderson, commented on the challenge: “At Jaybox we believe that a jukebox should be installed and operated with as little interference as possible so that it is always functioning to take money. Our jukeboxes require less maintenance from engineers and last longer, allowing the focus to be on the music.”Coinslot Jaybox Jukebox

With Jaybox aiming to reduce downtime to a minimum, it is important the company’s jukebox software is as reliable as its hardware. For this reason, Jaybox offer internet connected boxes that are updated automatically, as well as USB stick updates for Jayboxes that are being operated as stand alone units. This is supported by Jaybox Live Access, a website that can be used to identify potential faults before a site visit is even made.

Bolderson added: “Our in-house team are serious about developing our engineering interface to make it as intuitive as possible. Using agile software development our team can both rectify faults and provide the latest updates remotely. In this way the product continues to evolve and improve, saving operators time and money in the process.”

Although Jaybox put reliability at the heart of its company ethos, it is up to customers such as Adrian Locke, owner of International Leisure, to provide feedback from the field after the true test of time.

Out of about 60 Jayboxes we have, we replace maybe six bits of hardware a year and two top screens. I can’t remember ever having to replace an amplifier or a main board, so they are very reliable boxes

Locke, who owns about 60 Jayboxes in his sites across the channel islands, gave his verdict: “In the machine business you take it for granted that things become unreliable and need repairing, but the weird thing about the Jayboxes is as they get older, they are seeming to become more reliable. This sounds stupid, however we think maybe it’s software related, as we rarely touch the hardware.”

Indeed, Locke has found that even with the large numbers of Jayboxes he operates, maintenance over the course of a year is minimal and easy to predict.

Locke added: “Out of about 60 Jayboxes we have, we replace maybe six bits of hardware a year and two top screens. I can’t remember ever having to replace an amplifier or a main board, so they are very reliable boxes.”


Share this article